Troubleshooting

Use troubleshooting docs when something did not connect, match, transform, deliver, or replay as expected.

This section contains focused diagnostic guides that point to the exact product area involved: mailboxes, routes, payloads, endpoints, delivery attempts, replay, signatures, and attachments.

Available guides:

• Troubleshoot failed webhook deliveries
• Troubleshoot signature verification failures
• Troubleshoot route rules that do not match
• Troubleshoot missing email attachments
• Troubleshoot IMAP folder and UID issues
• Troubleshoot Microsoft mailbox connection issues
• Troubleshoot Gmail label filtering
• Troubleshoot Custom JSON mapper errors

Planned troubleshooting topics:

• Mailbox connection errors
• Payload does not contain expected fields

---

Table of contents

• Webhook delivery failed
• Signature verification failed
• Route rule did not match
• Missing attachments
• IMAP folder and UID issues
• Microsoft mailbox issues
• Gmail label issues
• Custom JSON mapper errors